Exploring the Ten-Point Plan – Point 9: Apply a consistent approach to violence 

11 September 2019 

A strategic, measured approach to ending violence in health care needs to be embraced at all levels and across all disciplines of the health system. Such a planned approach should provide for:

• All workers in healthcare settings to expect they will not encounter violence or aggression at their workplace;
• All staff reports about aggressive or violent behaviour from a patient or a visitor to be taken into consideration when making decisions about the patient’s care and management; and
• The implementation of a clear model and process for regular, collaborative, multi-disciplinary case conferences for patients with challenging behaviors, with aggression and violence a specific consideration.